A Note From Our Founders: Tariffs & Pricing

As many of you may know, recent changes to U.S. tariffs have placed significant new costs on businesses like ours — especially complex hardware products like the Lowdesk. Some of our component costs have increased by over 140% almost overnight.

As a two-person, bootstrapped company, we’ve spent the last month exploring every possible way to avoid impacts on our customers. Here’s the three-part plan we’re putting into action:

We negotiated with our suppliers to successfully reduce costs on several components. While not all increases could be offset, this helps soften the impact.
We’re shrinking our profit margins even further. Our margins were already thin as a small, scaling hardware business, but we’re committed to shouldering part of this burden ourselves.
Starting May 10th, we are making adjustments to our prices. This was the last lever we wanted to pull, but it allows us to stay sustainable and continue delivering the product and service you expect.

We’ve structured these changes thoughtfully, distributing the weight of the tariffs between our suppliers, our business, and our customers — instead of passing it all onto you like many other businesses.

We view this price increase as a temporary measure, and we are actively working on rebuilding our supply chain to minimize tariff exposure. As we succeed in doing so, our commitment is clear:

First, to return prices to pre-tariff levels.
Second, to lower them further as we continue to grow and innovate.

We’re incredibly grateful for your support as we navigate this challenge. Your trust and belief in Lowdesk fuels everything we do — and we’re more committed than ever to bringing freedom of movement to workspaces everywhere.

Thank you for being part of this journey with us.

With gratitude,

Greg & Jack

Co-Founders, Lowdesk by Uppeal

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FAQs

HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you’re getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in their health.

An individual can contribute up to $4,150 pretax to their HSA per year, or $8,300 for a family (plus an additional $1,000 if you are at least 55 years old. Individuals can contribute up to $3,200 pretax to their FSA per year (with an additional $500 in employer contributions allowed).

Health savings accounts (HSA) and flexible spending accounts (FSA) are programs that allow you to set aside pre-tax dollars for eligible healthcare expenses. If you’re unsure whether or not you have an HSA or FSA account, please check with your employer or insurance company.

HSAs are typically associated with a high-deductible health plan, and funds do not expire. FSAs are independent of your health plan, and funds elections occur in October-November each year for the following calendar year. FSA funds expire every calendar year.

Unfortunately, HSAs and FSAs are not available outside of the US, and self-employed individuals (who do not have an HSA from a previous employment) do not qualify for HSAs or FSAs.

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Yes. If you don't have enough funds in your HSA/FSA to cover the entire order total, still select "TrueMed - Pay with HSA/FSA" at checkout, and after you complete your health survey, you will be able to use your use your regular credit card as your payment option. Afterward, Truemed will send you instructions on how to submit for reimbursement from your HSA/FSA administrator.

In order to determine whether certain products or services are legitimate expenses for treating, mitigating, or preventing a diagnosed medical condition, HSA/FSA plan administrators often require a letter from a licensed practitioner. This letter is called a “Letter of Medical Necessity.”

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Unfortunately, Truemed is currently only available in the United States

If you do not qualify, you are able to reapply for HSA / FSA spending at a later date.

Please contact Truemed at team@truemed.com and they will help you troubleshoot the issue by directly contacting your plan administrator. HSA/FSA plan administrators often have detailed requirements, so it may be as simple as re-issuing your Letter of Medical Necessity using the administrator's form.

Truemed partners with merchants and brands to enable qualified customers to use HSA/FSA funds on qualified products and services that are used to treat, mitigate, or prevent a diagnosed medical condition. Truemed partners with a network of individual practitioners who evaluate customers’ eligibility and issue Letters of Medical Necessity to qualifying customers, thereby saving customers money on legitimate medical expenditures.